File: //usr/share/doc/varnish/html/installation/help.html
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
"http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<title>Getting help — Varnish version 6.4.0 documentation</title>
<link rel="stylesheet" href="../_static/default.css" type="text/css" />
<link rel="stylesheet" href="../_static/pygments.css" type="text/css" />
<script type="text/javascript">
var DOCUMENTATION_OPTIONS = {
URL_ROOT: '../',
VERSION: '6.4.0',
COLLAPSE_INDEX: false,
FILE_SUFFIX: '.html',
HAS_SOURCE: true
};
</script>
<script type="text/javascript" src="../_static/jquery.js"></script>
<script type="text/javascript" src="../_static/underscore.js"></script>
<script type="text/javascript" src="../_static/doctools.js"></script>
<link rel="top" title="Varnish version 6.4.0 documentation" href="../index.html" />
<link rel="up" title="Varnish Installation" href="index.html" />
<link rel="next" title="Reporting bugs" href="bugs.html" />
<link rel="prev" title="Compiling Varnish from source" href="install_source.html" />
</head>
<body>
<div class="related">
<h3>Navigation</h3>
<ul>
<li class="right" style="margin-right: 10px">
<a href="../genindex.html" title="General Index"
accesskey="I">index</a></li>
<li class="right" >
<a href="bugs.html" title="Reporting bugs"
accesskey="N">next</a> |</li>
<li class="right" >
<a href="install_source.html" title="Compiling Varnish from source"
accesskey="P">previous</a> |</li>
<li><a href="../index.html">Varnish version 6.4.0 documentation</a> »</li>
<li><a href="index.html" accesskey="U">Varnish Installation</a> »</li>
</ul>
</div>
<div class="document">
<div class="documentwrapper">
<div class="bodywrapper">
<div class="body">
<div class="section" id="getting-help">
<h1>Getting help<a class="headerlink" href="#getting-help" title="Permalink to this headline">¶</a></h1>
<p>Getting hold of the gang behind Varnish is pretty straight forward,
we try to help out as much as time permits and have tried to streamline
this process as much as possible.</p>
<p>But before you grab hold of us, spend a moment composing your
thoughts and formulate your question. From our perspective there
is nothing as pointless as simply telling us "Varnish does not work
for me" with no further information. This does not give us any
relevant information to use when trying to figure out whats wrong.</p>
<p>And before you even do that, do a couple of searches to see if your
question is already answered, if it has been, you will get your answer
much faster that way.</p>
<div class="section" id="irc-channel">
<h2>IRC Channel<a class="headerlink" href="#irc-channel" title="Permalink to this headline">¶</a></h2>
<p>The most immediate way to get hold of us is to join our IRC channel:</p>
<blockquote>
<div><cite>#varnish on server irc.linpro.no</cite></div></blockquote>
<p>The main timezone of the channel is Europe work hours.</p>
<p>If you can explain your problem in a few clear sentences, without too
much copy&paste, IRC is a good way to try to get help. If you do need
to paste log files, VCL and so on, please use a <a class="reference external" href="https://gist.github.com/">pastebin</a> service.</p>
<p>If the channel is all quiet, try again some time later, we do have lives,
families and jobs to deal with also.</p>
<p>You are more than welcome to just hang out, and while we don't mind
the occasional intrusion from the real world into our flow, we try and keep
it mostly on topic, and please don't paste random links unless they are
<em>really</em> funny, spectacular and intelligent.</p>
</div>
<div class="section" id="mailing-lists">
<h2>Mailing Lists<a class="headerlink" href="#mailing-lists" title="Permalink to this headline">¶</a></h2>
<p>Subscribing or unsubscribing to our mailing lists is handled through <a class="reference external" href="https://www.varnish-cache.org/lists/mailman/listinfo">mailman</a>.</p>
<p>If you are going to use Varnish, subscribing to our <cite>varnish-announce</cite>
mailing list is a very good idea. The typical pattern is that
people spend some time getting Varnish running, and then more or less
forget about it. Therefore the announce list is a good way to be
reminded about new releases, bugs or potential (security) vulnerabilities.</p>
<p>The <cite>varnish-misc</cite> mailing list is for general banter, questions,
suggestions, ideas and so on. If you are new to Varnish it may pay
off to subscribe to it, simply to have an ear to the telegraph-pole
and potentially learn some smart tricks. This is also a good place to ask for help
with more complex issues, that may require file-chunks, references to files and/or long
explanations.</p>
<p>Make sure to pick a good subject line, and if the subject of the
thread changes, please change the subject to match, some of us deal
with hundreds of emails per day, after spam-filters, and we need all
the help we can get to pick the interesting ones.</p>
<p>The <cite>varnish-dev</cite> mailing list is used by the developers and is
usually quite focused on source-code and such. Everybody on the
<cite>-dev</cite> list is also on <cite>-misc</cite>, so cross-posting only serves to
annoy those people.</p>
</div>
<div class="section" id="trouble-tickets">
<h2>Trouble Tickets<a class="headerlink" href="#trouble-tickets" title="Permalink to this headline">¶</a></h2>
<p>Our bugtracker lives on Github, but please do not open a trouble
ticket, unless you have spotted an actual bug in Varnish. Ask on
IRC first if you are in doubt.</p>
<p>The reason for this policy, is to avoid bugs being drowned in a
pile of other <cite>issues</cite>, feature suggestions for future releases,
and double postings of calls for help from people who forgot to
check back on already opened Tickets.</p>
<p>New ideas may get parked in our Github wiki, until we have time
for them, or until we have thought out a good design.</p>
</div>
<div class="section" id="commercial-support">
<h2>Commercial Support<a class="headerlink" href="#commercial-support" title="Permalink to this headline">¶</a></h2>
<p>If you need commercial support, there are companies which offer that
and you can find a <a class="reference external" href="http://varnish-cache.org/business/">list on our homepage.</a>.</p>
</div>
</div>
</div>
</div>
</div>
<div class="sphinxsidebar">
<div class="sphinxsidebarwrapper">
<h3><a href="../index.html">Table Of Contents</a></h3>
<ul>
<li><a class="reference internal" href="#">Getting help</a><ul>
<li><a class="reference internal" href="#irc-channel">IRC Channel</a></li>
<li><a class="reference internal" href="#mailing-lists">Mailing Lists</a></li>
<li><a class="reference internal" href="#trouble-tickets">Trouble Tickets</a></li>
<li><a class="reference internal" href="#commercial-support">Commercial Support</a></li>
</ul>
</li>
</ul>
<h4>Previous topic</h4>
<p class="topless"><a href="install_source.html"
title="previous chapter">Compiling Varnish from source</a></p>
<h4>Next topic</h4>
<p class="topless"><a href="bugs.html"
title="next chapter">Reporting bugs</a></p>
<h3>This Page</h3>
<ul class="this-page-menu">
<li><a href="../_sources/installation/help.txt"
rel="nofollow">Show Source</a></li>
</ul>
<div id="searchbox" style="display: none">
<h3>Quick search</h3>
<form class="search" action="../search.html" method="get">
<input type="text" name="q" />
<input type="submit" value="Go" />
<input type="hidden" name="check_keywords" value="yes" />
<input type="hidden" name="area" value="default" />
</form>
<p class="searchtip" style="font-size: 90%">
Enter search terms or a module, class or function name.
</p>
</div>
<script type="text/javascript">$('#searchbox').show(0);</script>
</div>
</div>
<div class="clearer"></div>
</div>
<div class="related">
<h3>Navigation</h3>
<ul>
<li class="right" style="margin-right: 10px">
<a href="../genindex.html" title="General Index"
>index</a></li>
<li class="right" >
<a href="bugs.html" title="Reporting bugs"
>next</a> |</li>
<li class="right" >
<a href="install_source.html" title="Compiling Varnish from source"
>previous</a> |</li>
<li><a href="../index.html">Varnish version 6.4.0 documentation</a> »</li>
<li><a href="index.html" >Varnish Installation</a> »</li>
</ul>
</div>
<div class="footer">
© Copyright 2010-2014, Varnish Software AS.
Created using <a href="http://sphinx.pocoo.org/">Sphinx</a> 1.1.3.
</div>
</body>
</html>